We want you to be very happy with your purchase from Naturecan Ltd.
If you have any problems, please get in touch so we can work with you to make it right.
What items can be returned?
Unwanted items - we offer a "no-quibble" 14-day guarantee for all items returned unused and in the original condition and packaging.
Damaged items - all damaged items reported within 5 days of receipt can be returned for a full refund or replacement.
How do I return an item?
Please contact our customer service team and we will inform you of the next steps.
Our returns address may differ for some items, so please contact us before sending any product back to us.
Are there any charges for returns?
You are responsible for any return shipping charges if the item is not damaged.
Damaged items are returned free of charge and you will be provided with details once you’ve contacted us.
How soon will I get my refund?
Once the tracking information shows that your return is on its way back to us, we will process your refund. The refund will be automatically credited to your original payment method within 3–5 business days.